Return & Refunds

Return & Refunds

We hope you love your SexBodyShop products, but if you're not 100% satisfied, we've made the return and exchange process easy.

Return and Exchange Window

• You have 7 days from receiving your product to return it for a full refund or exchange it for an item of equal value, depending on product availability.

Non-Returnable Items

• Items showing signs of use, wear and tear, damage, scrapes, or missing manuals and accessories.
• Items with visible scuffs, marks, or free gifts cannot be returned.

Return Process

1. Contact Customer Support:

   • Email us at support@sexbodyshop.com to initiate a return.
   • Include your order number, complete delivery address, and contact telephone number.

2. Obtain Return Shipping Information:

   • Our customer service team will provide you with a return shipping address or a prepaid shipping label if applicable.

3. Ship the Item:

   • Choose your preferred logistics company at your own cost, or use the prepaid shipping label provided.
   • Properly pack the product to avoid damage during transport.
   • Inform us by email once the product is shipped.

4. Inspection and Refund:

   • Once the returned item arrives at SexBodyShop’s warehouse, we will inspect it.
   • Refunds will be processed within 5 business days after receiving the returned item(s).
   • Refunds may not appear on your credit card statement until the following billing cycle.
   • Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.).

Shipping Costs for Returns

• Products with Manufacturing Defects:

  • SexBodyShop will cover shipping fees up to $10. Contact customer service to start the return process and receive a prepaid shipping label.

• Products with No Manufacturing Defects:

  • You are responsible for return shipping costs. Shipping costs are non-refundable.

• If shipping items over $39, consider using a service with tracking or purchasing shipping insurance. SexBodyShop cannot guarantee successful returns without tracking.

Important Notices

• Do not include your address on the package. This may affect the return process.
• Returned items must be in original, unused condition with original packaging. We do not accept worn, damaged, washed, or altered items.
• If you receive a damaged/defective product, contact SexBodyShop Customer Service within 24 hours of receipt.

Double-Check Your Returns

• Ensure you are returning the correct items. SexBodyShop is not responsible for non-SexBodyShop product returns.
• Our return policy is valid only for products purchased directly from SexBodyShop.

For any questions or further assistance, please contact our customer support team at support@sexbodyshop.com.